Your Privacy Is Our Priority
At d4999, your personal information is kept with the highest level of security — backed by SSL encryption and a strict data protection policy.
Table of Contents
This Privacy Policy ("Policy") applies between the organization operating the d4999 platform ("we", "us", "our") and our users ("you", "your"). Please read this Policy carefully before using the d4999.lat website. Continued use of the platform means you agree to all terms of this Policy.
Introduction & Scope of Policy
d4999 is committed to providing a safe and reliable online gaming experience for users in Bangladesh. Protecting the privacy of your personal information is an essential part of our responsibility. This Policy explains in detail what information d4999 collects, how that information is used and stored, and what steps we take to keep it secure.
This Policy applies to the following:
- All pages and services on the d4999.lat website
- Account registration and login processes
- Deposit and withdrawal transactions
- Customer service and support communications
- Participation in promotional and bonus programs
When accessing third-party websites or services, that party's own privacy policy applies; d4999 bears no responsibility in such cases.
Information We Collect
d4999 collects various types of information to run the service smoothly and to improve your experience. The information collected falls into two main categories:
2.1 Personally Identifiable Information
Information that can directly identify you:
- Identity information: Full name, date of birth (for age verification)
- Contact information: Mobile number, email address
- Financial information: bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
- ID document information: National ID card or passport number (when identity verification is required)
2.2 Non-Personal & Technical Information
Technical information collected automatically that does not directly identify you:
- IP address and device identifier information
- Browser type, version, and operating system
- Time spent on the platform, pages visited, and navigation patterns
- Gaming activity logs — bet amounts, game selections, and outcomes
- Login time and location-related information
How We Collect Information
d4999 collects user information through several methods, each of which is clearly described below:
3.1 Information Provided Directly
When you open an account at d4999, log in, request a deposit or withdrawal, or contact customer support, you provide information to us directly. All information received through forms, chat messages, and emails falls under this category.
3.2 Automatically Collected Information
When you visit d4999.lat, our servers automatically log certain technical information. This includes: IP address, session duration, page load times, and error logs. This information is primarily used to monitor platform performance and ensure security.
3.3 Payment Processing Partners
When transactions are completed through bKash, Nagad, Rocket, or Upay, the necessary payment information comes to us from the relevant payment gateway. This information is stored solely for the purpose of verifying transactions and maintaining records.
Purpose of Using Information
d4999 uses your information only for legitimate and clearly defined purposes. We never collect unnecessary information, and the information we do collect is used only for the following:
- Account management: To create, verify, and secure your account and to manage login sessions.
- Payment processing: To securely process deposit and withdrawal requests and to maintain transaction records.
- Customer support: To provide assistance via live chat and email and to resolve complaints.
- Platform improvement: To analyze user behavior in order to improve the experience and add new features.
- Fraud prevention: To detect suspicious activity and keep accounts secure.
- Age verification: To ensure that only users aged 21 or above can use the platform.
- Promotional communications: Subject to your consent, to inform you about bonuses, offers, and new games.
- Legal compliance: To comply with applicable laws and regulations.
Important: d4999 never sells, rents, or transfers your information to third parties for commercial purposes.
Data Storage & Security
5.1 Retention Period
d4999 retains your information only for as long as necessary. All relevant information is kept while your account is active. After an account is closed or becomes inactive, transaction records and identity verification data may be retained for a defined period to meet applicable legal obligations, after which they are securely deleted.
5.2 Technical Security Measures
To keep your information secure, d4999 follows these technical measures:
- SSL/TLS encryption: All data exchanged between the website and servers is protected by 256-bit SSL encryption.
- Database encryption: Sensitive information is stored on servers in encrypted form.
- Access controls: Only authorized staff are granted access to the information they need.
- Security audits: System security is assessed and reviewed at regular intervals.
- Two-factor verification: Additional verification steps are in place for sensitive operations.
5.3 Response to Data Breaches
In the event of an unexpected data breach, d4999 will notify affected users as soon as possible and take immediate steps to minimize any damage.
Sharing Information with Third Parties
d4999 shares your personal information with trusted partners only in limited and specific circumstances that are essential for delivering the service. The cases where information is shared are outlined below:
6.1 Payment Processing Services
The transaction information necessary to complete deposits and withdrawals through bKash, Nagad, Rocket, and Upay is shared with the relevant payment service. These services operate under their own privacy policies and are committed to protecting user information.
6.2 Technology & Infrastructure Services
Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI) and cloud hosting providers are given access to a limited amount of technical information to keep the service running effectively. They operate in accordance with d4999's guidelines and privacy standards.
6.3 Legal Obligations
Information may be disclosed when required by a court order, a lawful request from an investigating authority, or to fulfill applicable legal obligations. In such situations, no information is disclosed beyond what the law permits.
Explicit Prohibition: d4999 never sells or transfers your information to advertisers, data brokers, or unrelated third parties.
Cookies & Tracking Technologies
The d4999.lat website uses cookies to function properly and to improve the user experience. Cookies are small text files stored in your browser.
7.1 Types of Cookies We Use
- Essential cookies: Required to maintain login sessions and handle security-related functions. Without these, the website cannot work properly.
- Functional cookies: Used to remember your preferences and settings so you do not have to reconfigure them on your next visit.
- Analytical cookies: Collect aggregate data to help us understand which pages are used most and where there is room for improvement.
7.2 Managing Cookies
You can manage cookies at any time through your browser settings — you can block or delete specific cookies. However, disabling essential cookies may limit some core functions of d4999.
Your Rights
As a d4999 user, you have the following rights over your personal information:
8.1 Right to Access Information
You can find out at any time what information d4999 holds about you. Send a request to [email protected] and we will provide you with a copy of your information.
8.2 Right to Correct Information
If there is any inaccuracy or incompleteness in the information we hold about you, you can request a correction. We will make the necessary correction as quickly as possible.
8.3 Right to Delete Information
In certain circumstances, you may request that your account and related information be deleted. However, some information may need to be retained for a defined period due to legal obligations.
8.4 Right to Opt Out of Promotional Communications
If you no longer wish to receive messages about bonuses or offers, let us know at any time at [email protected] and we will remove you from the promotional list.
8.5 Right to Lodge a Complaint
If you have any concerns about how your information is processed, contact us directly. We will take your complaint seriously and work to help resolve it.
To exercise any of the rights above, write to [email protected]. We are available 24/7 to assist in both Bengali and English.
Protection of Minors
d4999 is an adults-only gaming platform. This service is intended only for users aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.
If the age verification process confirms that a user is under 21, their account will be closed immediately and the associated information will be securely deleted.
A note to parents: If you believe a minor in your household is attempting to access d4999 or a similar platform, please contact our support team right away.
Policy Changes
d4999 reserves the right to update this privacy policy from time to time in line with changes to its services, technology, or legal requirements.
If any significant changes are made to the policy:
- The "Last Updated" date at the top of this page will be changed.
- Registered users will be notified by email or through in-site notifications.
- For significant changes, consent may be requested again.
If you continue using the platform after an update, you will be considered to have accepted the new policy. You are advised to visit this page regularly to stay informed about the latest version of the policy.
Contact Us
If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us directly. The d4999 support team is always ready to assist you.
We try to respond to your message as quickly as possible.